Have you ever calculated the cost of customer service? Consider these facts about the power of positive customer service:
- 89% of companies with “significantly above average” customer experiences perform better financially than their competitors. (Qualtrics XM Institute)
- 93% of customers are likely to make repeat purchases with companies who offer excellent customer service. (HubSpot Research)
- Businesses can grow revenues between 4% and 8% above their market when prioritizing better customer service experiences. (Bain & Company)
On the flip side, here is the impact of poor customer service on a business:
- 78% of customers have backed out of a purchase due to a poor customer experience. (Glance)
- Only 1 in 26 customers will tell a business about their negative experience; according to customer service facts, the rest simply leave. (Esteban Kolsky)
- 67% of customers report a terrible customer experience as the reason for switching businesses. (Esteban Kolsky)
What can you do?
Providing exceptional service is key to building customers for life. So imagine if all companies in the Fox Cities offered that level of service, and the trickledown effect that would have on our economy! Learn how to do this at our customer service workshop in June:
Customer Service Workshop: Building Customers for Life
Monday, June 5, 2023
8-10 AM or 1-3 PM @ Poplar Hall, Appleton
Featuring international speaker/trainer David Aaker
You can help…. whether you send your employees or be a customer service champion and sponsor the event, we’d love for you to be a part of this program. Together we can enhance the Fox Cities customer experience.
Register for the session of your choice:
Email Jim to learn about sponsor opportunities: [email protected]
