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Prospera Credit Union alerts public of ATM fraud

Prospera Credit Union has discovered that three of its ATMs were compromised by skimming devices between Oct. 17-24, 2023. Prospera Credit Union worked swiftly and diligently with local law enforcement to apprehend suspects at the Menasha location on the evening of Oct. 24, 2023 and continues to work closely with multiple law enforcement agencies in their investigation of these crimes.

“We have identified those individuals who have been affected and are contacting them to take the appropriate steps to ensure that these members are aware, help them protect their accounts and address any unrecognized transactions. At this time, only a small number of accounts appear to have unauthorized transactions,” said James Guard, risk manager at Prospera Credit Union. “It is important to note that no personal data, beyond card numbers and pins, was accessed by these devices. No security breach took place and the criminals were not able to break into Prospera’s computer systems. This incident was focused on ATMs and a limited amount of debit cards and we are ensuring Prospera’s member data continues to be safe and secure.”

Prospera Credit Union has removed the skimming devices and inspected all of our ATMs to ensure they are safe for use.

“We apologize for the inconvenience this has caused and assure our community of our commitment to maintaining the highest level of security measures,” Guard said.

If anyone has questions or concerns about their accounts, they are asked to contact Prospera Credit Union directly at (920) 882-4800.


About Prospera Credit Union

Headquartered in Appleton, Wisconsin, and founded in 1934, Prospera Credit Union serves anyone living or working in Wisconsin’s Outagamie, Winnebago, Brown, Calumet, Waupaca, Manitowoc and Waushara counties; Employees of RR Donnelly, and all its solely owned subsidiary companies; Printpac Acquisitions, Inc., a Wisconsin based company; teachers, administration and students of Fox Valley Technical College and University of Wisconsin Fox Valley; University of Wisconsin Oshkosh (UWO) university staff, academic staff, faculty, any employee of the organization currently holding the food service contract for UWO and any officially recognized Association of UWO; UWO students currently enrolled, previously enrolled, alumni and/or completed any classes at UWO. For more information about Prospera Credit Union, visit www.myprospera.com.