Customer interviews rank Oakridge Gardens in the top 15% of care providers in the United States for nursing care, cleanliness and individual needs
Oakridge Gardens Rehabilitation & Memory Center, a family-owned continuum of care in the Fox Valley Area, is proud to have received the Customer Experience Award™ from Activated Insights. The categories in which Oakridge Gardens received best-in-class customer satisfaction standards were:
- Nursing Care
- Cleanliness
- Individual Needs
Activated Insights conducted interviews with customers of Oakridge Gardens Short-Term Rehab care facility to determine its rankings at a national level among other short-term rehabilitation centers across the U.S.
“We are incredibly honored to be among the top short-term rehabilitation care providers in the nation,” explained Morgan Rutta, NHA administrator at Oakridge Gardens. “Our team prides itself on providing exceptional, tailored care to each individual that comes through our doors. Our patient-centric approach ensures that everyone regains their independence as soon as possible, whether returning from surgery, illness or an accident.”
Customers consistently stated they would recommend care at Oakridge Gardens, giving the center a 93% favorability rating over 12 months. The Customer Experience Award is calculated using a variety of metrics, including employee feedback, client satisfaction and overall quality of care. Recipients of this recognition are viewed in the top-tier of care providers, demonstrating a commitment to high standards of care and continuous improvement.
“Earning the Customer Experience Award shows that Oakridge Gardens Rehab — Short-Term consistently ranks among the top 15% of care providers nationally,” explained Bud Meadows, CEO of Activated Insights. “This reflects their strong dedication to continuous improvement and exceptional care, securing their position among the top care providers nationwide.”
The Customer Experience Award process includes in-depth feedback from residents, patients and their families through monthly telephone interviews involving open-ended questions and ratings in multiple categories.
To learn more about Oakridge Gardens, including its award-winning short-term rehabilitation services, visit oakridgegardens.com.
About Oakridge Gardens
Oakridge Gardens is a family-owned facility in Menasha, Wisconsin, offering a continuum of care for residents in the Fox Valley area. Owned and operated by the Schanke family since 1980, Oakridge Gardens is a nationally awarded facility offering short-term rehabilitation, long-term care and specialized memory care. To learn more about Oakridge Gardens, including its additional assisted living communities GardenView Inc. and The Gardens of Fountain Way LLC, visit oakridgegardens.com.
About Activated Insights
Activated Insights enables long-term care and post-acute care providers to optimize every interaction with employees and clients. By offering comprehensive capabilities in recruitment, training, retention and experience management, we enable organizations to enhance care quality and boost employee engagement. Our data-driven approach, including industry benchmarking and recognition programs, helps providers improve satisfaction, reduce turnover and achieve operational excellence. Activated Insights is dedicated to elevating the care experience across the continuum of home-based, senior living, to post-acute care.