Customer interviews rank Oakridge Gardens in the top 15% of memory care providers across the United States
Oakridge Gardens, a family-owned continuum of care in the Fox Valley Area, is proud to have received the Customer Experience Award™ from Activated Insights for its Memory Care Center. The categories in which Oakridge Gardens received best-in-class customer satisfaction standards were:
- Variety of Food/Menu Choices
- Communication
- Activities
- Overall Customer Experience
Activated Insights conducted interviews with customers of Oakridge Gardens Memory Care Center in Menasha, Wisconsin to determine its rankings at a national level among other memory care centers across the U.S.
“We understand cognitive abilities change as people age, so we know those suffering with Alzheimer’s Disease and other forms of dementia need 24/7 individualized care,” explained Morgan Rutta, NHA administrator at Oakridge Gardens. “We work tirelessly to ensure our residents receive the care they need in a secure environment that allows them to make the most out of every day while also prioritizing their safety. Receiving the Customer Experience Award for our memory care services proves our approach is working and our residents are happy, healthy and safe.”
Customers consistently stated they would recommend memory care at Oakridge Gardens, giving the center a 100% favorability rating over 12 months. The Customer Experience Award is calculated using a variety of metrics, including employee feedback, client satisfaction and overall quality of care. Those who receive this recognition are viewed in the top tier of care providers, demonstrating a commitment to high standards of care and continuous improvement.
“Earning the Customer Experience Award shows that Oakridge Gardens consistently ranks among the top 15% of care providers nationally,” explained Bud Meadows, CEO of Activated Insights. “This reflects their strong dedication to continuous improvement and exceptional care, securing their position among the top care providers nationwide.”
The Customer Experience Award process includes in-depth feedback from residents, patients and their families through monthly telephone interviews involving open-ended questions and ratings in multiple categories.
To learn more about Oakridge Gardens, including its award-winning memory care center services, visit oakridgegardens.com.
About Oakridge Gardens
Oakridge Gardens is a family-owned facility in Menasha, Wisconsin, offering a continuum of care for residents in the Fox Valley area. Owned and operated by the Schanke family since 1980, Oakridge Gardens is a nationally awarded facility offering short-term rehabilitation, long-term care and specialized memory care. To learn more about Oakridge Gardens, including its additional assisted living communities GardenView Inc. and The Gardens of Fountain Way LLC, visit oakridgegardens.com.
About Activated Insights
Activated Insights enables long-term care and post-acute care providers to optimize every interaction with employees and clients. By offering comprehensive capabilities in recruitment, training, retention and experience management, we enable organizations to enhance care quality and boost employee engagement. Our data-driven approach, including industry benchmarking and recognition programs, helps providers improve satisfaction, reduce turnover, and achieve operational excellence. Activated Insights is dedicated to elevating the care experience across the continuum of home-based, senior living, to post-acute care.